This privacy policy applies to all pokko services — including the website, mobile app, and customer support. By using pokko's services, you are deemed to have accepted this policy.
1. What Information We Collect
Pokko collects two types of data — information you provide directly, and information collected automatically. A full breakdown is listed below.
Information you provide directly
- At registration — full name, mobile number, date of birth, and address.
- For KYC verification — a photo of your National ID card or passport.
- At payment — mobile banking number (bKash, Nagad, Rocket).
- When you contact Support — the content of the conversation and a description of your issue.
- When updating your profile — username, photo, or contact details.
Automatically Collected Data
- IP address and device type (mobile, tablet, or computer).
- Browser type, operating system, and screen resolution.
- A log of how long you were on the platform, which pages you visited, and when.
- Betting history — which games you played, when, and how much you wagered.
- Transaction history — dates and amounts of deposits and withdrawals.
Please note: pokko will never ask for or store your mobile banking PIN, bank password, or card number — and never will. If anyone requests this information from you, report it to our support team immediately.
2. How We Use Your Information
Your information is collected to improve our services and ensure security. It is never used for any purpose not stated here.
| Purpose |
How Your Data Is Used |
| Account management & verification |
Name, phone number, date of birth, KYC documents |
| Payment processing |
Mobile banking number, transaction history |
| Fraud detection |
IP address, device information, betting patterns |
| Customer support |
Contact details, description of the issue |
| Platform Improvement |
Anonymised usage patterns |
| Personalised offers |
Betting history and favourite games (with consent) |
| Legal compliance |
Identity, transaction, and KYC data |
Your consent is always obtained before any marketing messages are sent. You can opt out of promotional communications at any time through your account settings.
3. Sharing Information with Third Parties
Pokko does not sell your data. However, limited information may be shared in certain specific circumstances.
- Payment processor: The necessary details are shared with bKash, Nagad, or Rocket servers to process your transaction. This information is used solely for transaction processing.
- Game provider: Minimal data required for Live Casino or slots games may be shared with the relevant game provider.
- Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
- Fraud prevention services: Limited data may be shared with specialist security providers to investigate suspicious activity.
- Business changes: In the event of a major change in pokko's ownership or management, relevant data may be transferred to the new party — users will be notified in advance.
Rest assured: Your personal data is never shared with any advertiser or marketing company — no exceptions, ever.
4. Cookies & Tracking Technologies
Pokko's website and app use cookies — small files stored on your device that help improve your browsing and user experience.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functionality Cookies: Remembers your language preference, theme, or last visited page to make the site more convenient.
- Analytics Cookies: Anonymous data on which pages you visit most and what features you use most helps us improve our services.
- Marketing Cookies: Used to show you relevant offers. These cookies only function with your consent.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause issues with login and payments.
5. Data Security Measures
Pokko uses multiple layers of security to protect your data and maintains the highest technical standards.
- SSL/TLS Encryption: 256-bit SSL encryption is used across the website and app. The padlock icon in your browser confirms the connection is secure.
- Two-Factor Authentication (2FA): An OTP is sent to your mobile each time you log in. Even if your password is compromised, your account stays secure.
- Encrypted Database: All stored data is kept in encrypted form — even in the event of unauthorized server access, your information cannot be read.
- Regular Security Audits: Third-party experts regularly audit pokko's systems. Any vulnerabilities identified are addressed immediately.
- Restricted staff access: Only designated staff members can access your personal data, and only when there is a legitimate reason to do so.
- Unusual Activity Monitoring: Our automated systems monitor account activity around the clock. Anything unusual is blocked instantly.
While we apply the highest security standards, no transmission over the internet can be guaranteed to be completely secure. Please use a strong password and never share it with anyone.
6. Data Retention Period
Pokko does not retain your data longer than necessary. Retention periods are determined by a combination of legal requirements and business needs.
- Active Account: All data is retained for as long as your account remains active.
- After account closure: Transaction and identity data is retained for a minimum of 5 years for legal compliance.
- Inactive accounts: If your account has been inactive for 12 months, some data may be archived.
- Support Conversations: Retained for up to 2 years after a matter is resolved.
- Cookies & Session Data: Typically between 30 days and 1 year, depending on the data type.
At your request: You can request that your data be deleted at any time. However, certain information may need to be retained due to legal obligations. Please contact Support for assistance with this.
7. Your Rights Over Your Data
You have specific rights over your personal data. pokko respects these rights and is here to help you exercise them.
- Right to Access: You can submit a request to view any personal information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request a correction. In most cases, this can be done directly from your account settings.
- Right to Erasure: You may request deletion of certain data; however, full deletion may not always be possible where legal obligations apply.
- Right to Object to Processing: You can object to marketing communications or profiling at any time.
- Right to Data Portability: You can receive your personal data in a standard, portable format.
To exercise any of these rights support@pokko.clickEmail us or reach out via live chat. We typically respond within 7 business days.