Your well-being is our priority

pokko Responsible Gaming — Keep It Entertainment

Betting isn't just about winning — it's about entertainment. pokko believes the mental and financial wellbeing of every user matters more than the game itself. That's why we don't just offer games — we offer the tools to play responsibly.

People First, Gaming SecondWe believe the wellbeing of our users matters more than any profit.
Stay in controlLimits, breaks, or exclusion — it's all in your hands. We simply provide the tools.
Minor ProtectionNo one under 18 is permitted to use pokko — that is our unconditional commitment.
24/7 SupportIf something's wrong, talk to us. Our team is always here — no judgement, ever.
Table of Contents
If you need help, contact support right away.
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Betting is a form of entertainment — that's its rightful place. But for some people, it can spiral out of control. This page is for those who know their limits and want to play responsibly.

1. Recognise the Warning Signs

It's not always easy to recognize when recreational betting is becoming a problem. There are certain warning signs worth watching for — moments when you should pause and honestly ask yourself a few questions.

  • Placing more bets to recover lost money — this "chasing losses" mindset is the most dangerous warning sign.
  • You're regularly spending more than your allocated betting budget.
  • You are hiding your betting from family or friends, or lying about it.
  • Betting is starting to feel more important than work, studies, or family responsibilities.
  • You feel restless, irritable, or low when you're not betting.
  • You are betting with borrowed money or dipping into your savings.
  • You've tried to stop betting but couldn't.
If any of these apply to you — This isn't a sign of weakness, it's a sign of self-awareness. Seeking help takes real courage.

2. Do a Self-Check

Answer the following questions in your head. This isn't a diagnosis — it's simply a way to better understand yourself.

An Honest Self-Check
Answer each question honestly. You don't have to answer to anyone else — only to yourself.
1
In the past month, have you used money set aside for essential expenses (groceries, rent) to fund your betting?
2
After a loss, have you ever thought "one more win will fix everything" and placed even bigger bets as a result?
3
Have you hidden or downplayed how much you spend on betting from your family?
4
Is your mind so occupied with betting that you're struggling to focus at work or study?
5
Have you tried to cut down or stop betting on your own but failed?
6
Are you getting very angry, restless, or upset when you can't bet or when you lose?
If you answered "Yes" to two or more questions — Use our protection tools and reach out to the support organisations listed below. Asking for help is not a sign of weakness.

Pokko's Responsible Gaming Tools

These tools are built for you. No judgment, no questions — just your protection.

Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the system will automatically block any deposit that exceeds that amount. Decreasing your limit takes effect immediately; increasing it takes effect after 24 hours.

Instant Effect
Bet Limit

Set a limit on how much you can wager per bet or within a set time period. It helps you avoid the temptation of placing sudden large bets. You can adjust this anytime in your account settings.

In Your Control
Session Time Limit

Set a limit on how long you can play in one sitting. Once the time is up, you'll see a warning message. This helps you avoid costly mistakes that come from fatigue and poor decision-making during long sessions.

Time Awareness
Cooling-Off Period

Take a temporary break from 1 day up to 6 weeks. During this time you won't be able to log in or place bets. Once the cooling-off period ends, your account reactivates automatically. Sometimes a short pause makes everything clearer.

Temporary Break
Self-Exclusion

You can exclude yourself from the platform for 6 months to 5 years, or permanently. During a self-exclusion period, your account will not be reactivated even if you reach out to us. This is the strongest protection tool available.

Maximum Protection
Loss Limit

Set a cap on how much you're willing to lose per day, week, or month. Once you hit that limit, the system will automatically stop your play. It's the simplest way to avoid major losses.

Limit Your Losses

How to Use These Tools

Log in to pokko to access all these tools — no phone calls needed, no one's permission required.

Limit reductions and cooling-off periods take effect immediately. Limit increases take effect after a 24-hour cooling period — this is intentional, to prevent impulsive decisions made in the heat of the moment.
1

Log In to Your Account

Log in to pokko and click on your profile icon in the top right corner.

2

Go to the "Responsible Gaming" menu

Go to Settings or the Account menu and look for the "Responsible Gaming" option.

3

Choose the Tools You Need

Deposit limit, bet limit, session limit, cooling-off, or self-exclusion — choose whichever works best for you.

4

Set an Amount or Time Limit

Enter your preferred number or time period. You'll see a clear on-screen preview of what will change.

5

Confirm

Confirm the change. You'll receive a confirmation SMS or notification. Limit reductions take effect immediately.

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% of users keep betting for entertainment only
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Types of Protection Tools
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Hour Support
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+ age restriction strictly enforced
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Minutes for Limit to Activate

3. Simple Habits for Safer Betting

Beyond the tools, building a few good habits is what makes betting genuinely enjoyable. Long-term pokko users follow these principles.

  • Set a budget in advance: Decide how much you're willing to spend on betting each month and set a deposit limit accordingly. Once you've reached it, stop.
  • Don't chase your losses: This mindset causes the most harm. If you lose, accept it and wait for another day.
  • Use a Timer: It's easy to lose track of how long you've been playing. Set a session limit or use your phone's alarm as a reminder.
  • Don't bet when you're emotional: Decisions made in anger, anxiety, or over-excitement are always poor ones. Bet with a clear head.
  • Keep other forms of entertainment in your life: Don't let betting be your only form of entertainment. Make time for family, sport, or other hobbies too.
  • Don't play to win: Treating betting as a source of income is where the problems begin. Remember — the house edge means the casino always comes out ahead in the long run.

4. Where to Get Help

If something feels wrong, don't face it alone. Reach out to pokko's support team or a specialist organization for help. Talking is always the first step.

  • pokko Live Chat: Log in to your account and open Live Chat — our trained support agents are available 24 hours a day, 7 days a week.
  • Email Support: Write to us at support@pokko.click. Your concerns will be heard in complete confidence.
  • Talk to your family: Telling someone close to you is nothing to be ashamed of. Family often notice a problem before you do.
  • Mental Health Counsellor: The number of mental health counsellors in Bangladesh is growing. Seeking advice from an addiction specialist is a step worth taking.
Keep in mind: Asking for help isn't a sign of failure — it's the smartest thing you can do. pokko is here for you.

5. What does pokko do to protect minors?

We have put multiple measures in place to prevent anyone under 18 from using pokko. This goes beyond a legal obligation — it is an ethical responsibility.

  • Date of birth is verified at registration, and anyone under 18 is automatically blocked from signing up.
  • Proof of age is mandatory during KYC verification.
  • Additional age verification may be requested at any time if there is any doubt.
  • If a user is found to be underage, their account will be permanently closed and all winnings will be forfeited.
  • Setting a PIN on your device is recommended to protect younger family members.

If you think a minor may have access to your account or device, immediately support@pokko.clickto let us know.

Responsible Gaming FAQs

Yes, pokko's full platform works just as well on a mobile browser. Simply open pokko.click in any modern browser — Chrome, Firefox, or Safari — and you'll have access to every feature. Sports Betting, Live Casino, payments, live scores — it all runs in the browser. That said, using the app does come with a few extras, like push notifications, offline settings access, and faster loading. If you'd rather not download the app, use the "Add to Home Screen" option in your browser — it creates an app-like shortcut without any installation required.

There are two separate options. For a temporary break — go to account settings, select "Responsible Gaming", and choose a cooling-off period ranging from 1 day to 6 weeks. During this time you won't be able to log in or place bets, but your account will reactivate once the period ends. For a longer-term break — choose self-exclusion for 6 months to 5 years, or permanently. To close your account entirely, email support@pokko.click or contact us via Live Chat — our team will handle the process. If you have a remaining balance, be sure to withdraw it before closing your account.

Choose pokko for a Safe Betting Experience

Know your limits, set them, and play mindfully. pokko will always be by your side.

Limit-Setting Feature 18+ strictly enforced 24/7 Support Fully in Bengali
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